Kundenbetreuer / Online Advertising Spezialist (m/w/d) (Berlin)

This position offers you the opportunity to work alongside one
of our high profile clients who specialise in internet based
searching and video sharing platforms. As a CSR Online Advertising
Specialist you will be providing high quality customer assistance
to our Client’s customers. In this role you will be working on our
client’s site to apply an understanding of their products and drive
ROI to an existing customer starting of small and medium business
accounts with further development opportunities. Key activities
include customer account reviews, upselling, pro-actively
establishing client satisfaction and ensuring adaptation of account
optimisation.

Kundenbetreuer / Online Advertising Spezialist
(m/w/d)

Duties and Responsibilities

• Provide high quality online customer service via phone, chat
  and email that exceeds the customers’ expectations
• Deliver efficient troubleshooting and query resolution
• Assist customers with account optimisation through various
  communication channels including social networks
• Upsell additional product features to existing B2B
  customers
• Identify, qualify and overcome customer objections
• Ability to research and develop knowledge of customers products
  and services
• Collaborate with other departments to resolve customer
  escalations within agreed timeline
• Meet deadlines with a fast paced environment
• Use initiative to identifying trends and/or process
  improvements
• Participate in on-going product training and process
  upskilling
• Gain an in depth knowledge and understanding of all online
  advertising services including PPC, Maps, Analytics, Shopping and
  Search

Required Qualifications & Experience

• Fluency in written and spoken English and German is essential
  for this role
• Preferably 1 years’ experience in a customer service related
  field
• Excellent communication and negotiation skills and confidence
  in dealing with customers
• Comfortable working in an online environment with general
  computer literacy
• Strong analytical and problem solving abilities
• Self-motivation to meet and exceed individual and team
  targets
• General knowledge of social media and digital platforms
• Ability to work individually and as part of a team
• BA/BSc degree or equivalent is preferable but not
  essential

Competencies

• Solutions Orientated
• Initiative
• Collaboration
• Organizational commitment
• Customer Focus
• Teamwork
• Organization & Planning
• Results Orientated
• Attention to detail
• Problem Solving & Information Gathering
• Resilience & Adaptability

What we offer

• Vibrant, multi-cultural environment
• Career & Personal Development
• Quarterly performance bonus
• Comprehensive Benefits Package
• Subsidized Health Insurance
• Access to Discount Schemes
• E learning access
• Paid Annual Leave

Verantwortlicher für den Datenschutz
bei Ihrer Bewerbung ist die Arvato Direct Services Potsdam GmbH,
Wohlrabedamm 32, 13629 Berlin. Arvato Direct Services Potsdam GmbH
verarbeitet Ihre Daten zwecks Begründung eines
Beschäftigungsverhält­nisses auf Grundlage des Art. 6 (1) b DSGVO /
§ 26 (1) 1 BDSG. Die Speicherdauer beträgt dabei 6 Monate,
beginnend mit Abschluss des Einstellungsprozesses. Den
Datenschutz­beauftragten der Arvato Direct Services Potsdam GmbH
können Sie unter der o.g. Postanschrift oder unter datenschutz-crm@bertelsmann.de erreichen. Weitere
Informationen zum Datenschutz und zu Ihren Rechten erhalten Sie
unter https://jobsearch.createyourowncareer.com/content/Privacy-Policy/?locale=de_DE.

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Unternehmen: Majorel Deutschland GmbH

Land: Deutschland

Region: Berlin

Stadt: Berlin

Postleitzahl: 13629

Job ID: 28400